I've been looking through help index, config manual and forums but can't seem to find out what I'm looking for.
Most phones have an option "7" to delete the messages in the VM inbox. Our Unity server is set up to press "3" to delete the messages.
How and where do I change this template for a specific user?
Just to add a note to Brandons great info, if you are trying to Map the Keys so they are the same as an Avaya/Octel (7 Delete, 9 Save etc. etc.) Try using Optional Conversation 1 :)
Hope this helps!