May the customer ask a different feature set for the IOS?

Answered Question
May 15th, 2008

The customer that has a support contract. May we send him an IOS with a different feature set, or should he buy the version with the different feature set?

I have this problem too.
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Correct Answer by Richard Burts about 8 years 8 months ago

Luiz

It is good that the customer has a support contract. But the support contract does not provide the authority to change the feature set. The customer bought the router (or switch) with a certain feature set. To change the feature set legally the customer should purchase a license for the new feature set. In general a feature set upgrade license is much less expensive that just purchasing a version of the software.

HTH

Rick

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Correct Answer
Richard Burts Thu, 05/15/2008 - 07:56

Luiz

It is good that the customer has a support contract. But the support contract does not provide the authority to change the feature set. The customer bought the router (or switch) with a certain feature set. To change the feature set legally the customer should purchase a license for the new feature set. In general a feature set upgrade license is much less expensive that just purchasing a version of the software.

HTH

Rick

Richard Burts Thu, 05/15/2008 - 09:05

Luiz

I am glad that my answer was helpful to you. Thank you for using the rating system to indicate that your question was resolved (and thanks for the rating). It makes the forum more useful when people can read a question and can know that there was a response which did resolve the question.

The forum is an excellent place to learn Cisco networking. I encourage you to continue your participation in the forum.

HTH

Rick

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