05-15-2008 07:34 AM - edited 03-14-2019 02:14 AM
when I tried to generate some IPCC reports I got this error messege "There are no items available, because you are not authorized to view this data or the items have not been configured in the ICM and/or IPCC database.Contact your administrator to confirm your authorization and the ICM and/or IPCC configuration."
05-15-2008 09:48 AM
It sounds like you might be using a user that only has Supervisor rights, or a user that has not been added to the WebView group in AD.
What version of UICM/UCCE?
- Bill
05-17-2008 11:33 PM
no. acutaly I am using the administrator user for the system when I got this error, I am using version 7.1
05-18-2008 10:55 PM
Just restart the IIS services where webview is installed .I hope this will reslove the problem .
05-18-2008 11:10 PM
I am still getting the same error
05-19-2008 01:39 AM
there might be you are using an account which has Limited access to view reports. make sure from your administrator that your login has rights to view the repoerts
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