Solved: ACSse Services down

dage_telindus · ‎05-15-2008

Hello,

One of my customer just called me and told that his services has pratically all gone down. Cf below :

CSAdmin stopped

CSAuth stopped

CSDbSync stopped

CSLog stopping

CSMon starting

CSRadius starting

CSTacacs stopped

CSAgent stopped

When he tries to start them up he got the following error message :

srvparacssec> start CSAdmin

API called before initialised at V:\ismg_israel_acs\Acs\EndPoint\Core\endpoint.cpp:394

Starting service: CSAdmin..

CSAdmin is starting

CSAdmin is not running

The same ta create the logs :

srvparacssec> support

API called before initialised at V:\ismg_israel_acs\Acs\EndPoint\Core\endpoint.cpp:394

SchemeLayer: SL:Connect failed

Can not initialize SchemeLayer

I searched hard about this error but didn't find anything.

Thank you for your help,

Kind regards from France,

Jagdeep Gambhir · ‎05-15-2008

Most likely a hardware issue. Please reimage and see if that fix it else get it RMA'd.

Regards,

~JG

Do rate helpful posts

Jagdeep Gambhir · ‎05-15-2008

Most likely a hardware issue. Please reimage and see if that fix it else get it RMA'd.

Regards,

~JG

Do rate helpful posts

dage_telindus · ‎05-16-2008

That's is exactly my action plan.

Thank you for your help,

Regards,

Jagdeep Gambhir · ‎05-17-2008

Pls mark it resolved , so other's can benefit

dage_telindus · ‎05-19-2008

Hello all,

I just would let the you know how I solved the isssue. I came to the customer site site on thursday and I re-imaged the 1113. It was succcessfull !

Don't hesitate to try it before RMA and thanks a lot for your help.

Regards,

Jagdeep Gambhir · ‎05-19-2008

Thanks for sharing the information.