Any phones want to register...anymore

Unanswered Question
May 15th, 2008
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Hi Pros,


I have a C2811 router and since yesterday, anyphones cant register to my router anymore.

Each phones i reboot stay on "REGISTERING" statut.

the status messages on each phones are :


File Not Found : SEP<MAC ADDRESS>.cnf.xml


Currently i have 20 phones and i have a 25 licences


can some one help me with this please, thanks

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Overall Rating: 5 (1 ratings)
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Brandon Buffin Thu, 05/15/2008 - 12:18
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Try the following:


router#conf t

router(config)#telephony-service

router(config-telephony)#create cnf-files


Hope this helps.


Brandon

fxavier.cat Thu, 05/15/2008 - 12:29
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thanks Brandon


but it still not works...


now in the statut message of the phone it say:"Error Updating Locale"


any ideas?

Brandon Buffin Thu, 05/15/2008 - 12:31
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Try the following to see if the debug will tell you what the problem is.


router#term mon

router#debug ephone register



Brandon

fxavier.cat Thu, 05/15/2008 - 12:35
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May 15 20:32:16.399: TFTP: Looking for CTLSEP0004ACD392E9.tlv

May 15 20:32:17.411: TFTP: Looking for SEP0004ACD392E9.cnf.xml

May 15 20:32:17.411: TFTP: Opened system:/its/XMLDefaultCIPC.cnf.xml, fd 0, size 1117 for process 152

May 15 20:32:17.415: TFTP: Finished system:/its/XMLDefaultCIPC.cnf.xml, time 00:00:00 for process 152

May 15 20:32:19.507: TFTP: Looking for English_United_States\CIPC_Locale.loads

May 15 20:32:21.031: TFTP: Looking for Communicator/LdapDirectories.xml

May 15 20:32:22.035: TFTP: Looking for Communicator/LdapDialingRules.xml

May 15 20:32:22.075: TFTP: Looking for CTLSEP0004ACD392E9.tlv

May 15 20:32:22.079: TFTP: Looking for CTLSEP0004ACD392E9.tlv

May 15 20:32:23.019: TFTP: Looking for CTLSEP0004ACD392E9.tlv

May 15 20:32:23.031: TFTP: Looking for CTLSEP0004ACD392E9.tlv

May 15 20:32:23.035: TFTP: Looking for CTLSEP0004ACD392E9.tlv

May 15 20:32:23.039: TFTP: Looking for SEP0004ACD392E9.cnf.xml

May 15 20:32:23.039: TFTP: Opened system:/its/XMLDefaultCIPC.cnf.xml, fd 0, size 1117 for process 152

May 15 20:32:23.043: TFTP: Finished system:/its/XMLDefaultCIPC.cnf.xml, time 00:00:00 for process 152

May 15 20:32:23.063: TFTP: Looking for CTLSEP0004ACD392E9.tlv

May 15 20:32:23.067: TFTP: Looking for English_United_States/ipc-sccp.jar

May 15 20:32:23.071: TFTP: Looking for CTLSEP0004ACD392E9.tlv

May 15 20:32:23.079: TFTP: Looking for Canada/g3-tones.xml

May 15 20:32:41.043: TFTP: Looking for CTLSEP0018B9FCBF4E.tlv

May 15 20:32:41.503: TFTP: Looking for SEP0018B9FCBF4E.cnf.xml

May 15 20:32:41.507: TFTP: Opened system:/its/XMLDefault7971.cnf.xml, fd 0, size 1169 for process 152

May 15 20:32:41.523: TFTP: Finished system:/its/XMLDefault7971.cnf.xml, time 00:00:00 for process 152

May 15 20:32:43.435: TFTP: Looking for English_United_States/td-sccp.jar

May 15 20:32:43.623: TFTP: Looking for Canada/g3-tones.xml


Brandon Buffin Thu, 05/15/2008 - 12:41
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How about "debug ephone detail"?


Brandon

fxavier.cat Thu, 05/15/2008 - 12:47
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same thing


May 15 20:45:08.851: TFTP: Looking for English_United_States\CIPC_Locale.loads

cme-2811#

May 15 20:45:10.719: TFTP: Looking for Communicator/LdapDirectories.xml

May 15 20:45:11.723: TFTP: Looking for Communicator/LdapDialingRules.xml

May 15 20:45:12.595: TFTP: Looking for CTLSEP0004ACD392E9.tlv

May 15 20:45:12.599: TFTP: Looking for CTLSEP0004ACD392E9.tlv

May 15 20:45:14.895: TFTP: Looking for CTLSEP0004ACD392E9.tlv

May 15 20:45:14.907: TFTP: Looking for CTLSEP0004ACD392E9.tlv

May 15 20:45:14.911: TFTP: Looking for CTLSEP0004ACD392E9.tlv

May 15 20:45:14.915: TFTP: Looking for SEP0004ACD392E9.cnf.xml

May 15 20:45:14.915: TFTP: Opened system:/its/XMLDefaultCIPC.cnf.xml, fd 0, size 1117 for process 174

May 15 20:45:14.923: TFTP: Finished system:/its/XMLDefaultCIPC.cnf.xml, time 00:00:00 for process 174

May 15 20:45:14.979: TFTP: Looking for CTLSEP0004ACD392E9.tlv

May 15 20:45:14.983: TFTP: Looking for English_United_States/ipc-sccp.jar

May 15 20:45:14.991: TFTP: Looking for CTLSEP0004ACD392E9.tlv

May 15 20:45:14.995: TFTP: Looking for Canada/g3-tones.xml


Brandon Buffin Fri, 05/16/2008 - 05:11
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Your config looks fine. Have you tried restarting the router?


Brandon

fxavier.cat Fri, 05/16/2008 - 10:25
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i dont know if its linked but i changed something arount the ip/nat routing, seems to work fine now...


i dont see why it was linked....


anyway thanks for your help Brandon, have a great week-end

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