They are using CM v4.x and Unity 4.0(5). They were using Exchange 2003 and moved their mailboxes to a new Exchange 2003 server. The mailboxes have been moved to the new server. They weren't sure what to do on the Unity side. He wants Unity to support multiple Exchange servers. So some users are on one Exchange server and other users are on a different Exchange server. These are the steps I took:
1) Ran DBWalker on Unity.
2) Ran DiRT to backup current configurations.
3) Ran the Permission Wizard on Unity to give permissions to new Exchange 2003 server and directories/subdirectories.
4) Ran the Message Store Configuration Wizard and pointed it to new Exchange 2003 server. (not sure if I did this correctly)
Some users are working fine. When left a message, their MWI lights and they receive the notification in their email. Some users, when left a voicemail, it doesn't appear to go in their mailbox. When you check it by phone, they have no new message and they don't receive a email notification either.
Also, in the Unity Administration pages, on each Subscribers Profile page, it still shows the old Exchange server.
Any ideas? Appreciate any help.