CCM 6.1 and CUE 3.1 integration

Unanswered Question
May 16th, 2008


I am integrating CUE 3.1 with CCM 6.1. The following link from one of the post has been very useful.

The following works fine:

- All ports are registered to CCM

- The CTI port is registered to CCM

- The CUE is up (sh ccn subsystem ccm-manager)

- When I dial the messaging waiting lamp number the light comes up and when I dial the MWI off number, the light goes off

When I dial the main voice mail number (CTI route point), I can see one of the CUE ports on the phone display but instead of getting the CUE voice message, I am getting busy tone.

Moreover everything is UP in CUE.

Please see attached configuration of the CUE.

Please someone respond to this message.



I have this problem too.
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gertjan.francois Wed, 09/10/2008 - 06:33


Did you manage to solve this problem??

I am facing exactly the same problem..

Kind regards,


cg100668 Wed, 09/10/2008 - 06:38

Hi. It has been a long time though. Yes I managed to solve the problem. In fact I did not run the first step after logging onto the CUE. Please log in CUE web page and do an initilization which is the first step as recommended.



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