HUM issues

Unanswered Question
May 17th, 2008


I've been getting the following messages:

1. Error in getting HUM System Summary.Please see HUMPortlet.log for more details

2. Error in getting Interfcae Discards.Please see HUMPortlet.log for more details

3. Histo - Graph It is temporarily unavailable.

4. Top CPU says "Loading" and nothing else.

Does anyone know where HUMPortlet.log is located. I've been searching but could not find it.




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Joe Clarke Sat, 05/17/2008 - 07:18

It's actually HUMPortal.log, and it's in the standard logfile location.

v.vasilev Sat, 05/17/2008 - 07:48

Thanks for the prompt reply.

I seem to be getting a lot of ERRORS like this one:

[ V 16 17:19:44 EEST 2008 ],ERROR,[TP-Processor16],,getDeviceAvailabilityInfo,157,ASA Error -297: User-defined exception signaled Error Code = 13662com.sybase.jdbc2.jdbc.SybSQLException: ASA Error -297: User-defined exception signaled

at com.sybase.jdbc2.tds.Tds.processEed(

at com.sybase.jdbc2.tds.Tds.nextResult(

at com.sybase.jdbc2.jdbc.ResultGetter.nextResult(

at com.sybase.jdbc2.jdbc.SybStatement.nextResult(

at com.sybase.jdbc2.jdbc.SybStatement.nextResult(

at com.sybase.jdbc2.jdbc.SybStatement.queryLoop(

at com.sybase.jdbc2.jdbc.SybCallableStatement.executeQuery(



at org.apache.jsp.WEB_002dINF.screens.portal.view.DeviceAvailability_jsp._jspService(

at org.apache.jasper.runtime.HttpJspBase.service(

at javax.servlet.http.HttpServlet.service(

at org.apache.jasper.servlet.JspServletWrapper.service(

at org.apache.jasper.servlet.JspServlet.serviceJspFile(

at org.apache.jasper.servlet.JspServlet.service(

at javax.servlet.http.HttpServlet.service(

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(

at org.apache.catalina.core.ApplicationFilterChain.doFilter(

at org.apache.catalina.core.ApplicationDispatcher.invoke(

at org.apache.catalina.core.ApplicationDispatcher.processRequest(

at org.apache.catalina.core.ApplicationDispatcher.doForward(

at org.apache.catalina.core.ApplicationDispatcher.forward(

at org.apache.struts.action.ActionServlet.processActionForward(


at org.apache.struts.action.ActionServlet.process(

at org.apache.struts.action.ActionServlet.doGet(

at javax.servlet.http.HttpServlet.service(

at javax.servlet.http.HttpServlet.service(

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(

at org.apache.catalina.core.ApplicationFilterChain.doFilter(

at Source)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(

at org.apache.catalina.core.ApplicationFilterChain.doFilter(

at org.apache.catalina.core.StandardWrapperValve.invoke(

at org.apache.catalina.core.StandardContextValve.invoke(

at org.apache.catalina.core.StandardHostValve.invoke(

at org.apache.catalina.valves.ErrorReportValve.invoke(

at org.apache.catalina.core.StandardEngineValve.invoke(

at org.apache.catalina.connector.CoyoteAdapter.service(

at org.apache.jk.server.JkCoyoteHandler.invoke(

at org.apache.jk.common.HandlerRequest.invoke(

at org.apache.jk.common.ChannelSocket.invoke(

at org.apache.jk.common.ChannelSocket.processConnection(



Joe Clarke Sun, 05/18/2008 - 07:12

Please post the entire HUMPortal.log as well as the syslog.log. Note: this file might have to be compressed.

Joe Clarke Sun, 05/18/2008 - 19:36

It looks like you have some massive process failures. Please post the output of the pdshow command.

v.vasilev Sun, 05/18/2008 - 22:40

Since this is a new installation I was considering re-installing that add-on... would this help?

Joe Clarke Mon, 05/19/2008 - 08:19

The pdshow looks fine, which is strange given the errors I was seeing in syslog.log. However, I suppose they may have been transient. One thing I did notice in your pdshow is that LMS appears to be installed on a server which is not using US English as its locale. The only other instance of these errors I've seen was from a customer that installed HUM on a server with a German locale.

Try setting the locale of the server to US English, then uninstall and reinstall HUM.

v.vasilev Mon, 05/19/2008 - 08:58

That did not help. I guess I will re-install CiscoWorks. Thanks this is new installation... what if it was a production server...

Thanks for looking at this!


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