05-17-2008 01:39 AM
Hello!
I've been getting the following messages:
1. Error in getting HUM System Summary.Please see HUMPortlet.log for more details
2. Error in getting Interfcae Discards.Please see HUMPortlet.log for more details
3. Histo - Graph It is temporarily unavailable.
4. Top CPU says "Loading" and nothing else.
Does anyone know where HUMPortlet.log is located. I've been searching but could not find it.
Thanks.
Regards,
Vladislav
05-17-2008 04:13 AM
05-17-2008 07:18 AM
It's actually HUMPortal.log, and it's in the standard logfile location.
05-17-2008 07:48 AM
Thanks for the prompt reply.
I seem to be getting a lot of ERRORS like this one:
[ V 16 17:19:44 EEST 2008 ],ERROR,[TP-Processor16],com.cisco.nm.upm.portal.DeviceAvailability,getDeviceAvailabilityInfo,157,ASA Error -297: User-defined exception signaled Error Code = 13662com.sybase.jdbc2.jdbc.SybSQLException: ASA Error -297: User-defined exception signaled
at com.sybase.jdbc2.tds.Tds.processEed(Tds.java:3281)
at com.sybase.jdbc2.tds.Tds.nextResult(Tds.java:2548)
at com.sybase.jdbc2.jdbc.ResultGetter.nextResult(ResultGetter.java:69)
at com.sybase.jdbc2.jdbc.SybStatement.nextResult(SybStatement.java:220)
at com.sybase.jdbc2.jdbc.SybStatement.nextResult(SybStatement.java:203)
at com.sybase.jdbc2.jdbc.SybStatement.queryLoop(SybStatement.java:1614)
at com.sybase.jdbc2.jdbc.SybCallableStatement.executeQuery(SybCallableStatement.java:102)
at com.cisco.nm.upm.portal.DeviceAvailability.getDeviceAvailabilityInfo(DeviceAvailability.java:109)
at com.cisco.nm.upm.portal.cache.DeviceAvailabilityCache.getDeviceAvailabilityBean(DeviceAvailabilityCache.java:87)
at org.apache.jsp.WEB_002dINF.screens.portal.view.DeviceAvailability_jsp._jspService(DeviceAvailability_jsp.java:244)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:332)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:692)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:470)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:405)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301)
at org.apache.struts.action.ActionServlet.processActionForward(ActionServlet.java:1758)
at com.cisco.nm.uii.UIIController.processActionForward(UIIController.java:380)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1595)
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:491)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.cisco.nm.cmf.util.AccessLogFilter.doFilter(Unknown Source)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:199)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:282)
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:754)
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:684)
Regards,
Vladislav
05-17-2008 02:15 PM
Is this installed on Windows or Solaris?
05-17-2008 10:47 PM
Windows Server 2003 R2
05-18-2008 07:12 AM
Please post the entire HUMPortal.log as well as the syslog.log. Note: this file might have to be compressed.
05-18-2008 11:51 AM
05-18-2008 07:36 PM
It looks like you have some massive process failures. Please post the output of the pdshow command.
05-18-2008 10:36 PM
05-18-2008 10:40 PM
Since this is a new installation I was considering re-installing that add-on... would this help?
05-19-2008 08:19 AM
The pdshow looks fine, which is strange given the errors I was seeing in syslog.log. However, I suppose they may have been transient. One thing I did notice in your pdshow is that LMS appears to be installed on a server which is not using US English as its locale. The only other instance of these errors I've seen was from a customer that installed HUM on a server with a German locale.
Try setting the locale of the server to US English, then uninstall and reinstall HUM.
05-19-2008 08:58 AM
That did not help. I guess I will re-install CiscoWorks. Thanks this is new installation... what if it was a production server...
Thanks for looking at this!
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