I have CUCM 6 and I'm configuring line group with Distribution Algorithm Longest Idle, i want know longest idle based on number of calls received by ip phone user or total time spent by ip phone user on the calls.
i'm not sure i understand you. you want a report or what do you want?
that algorithm will route the call to the member that has been the longest on-hook and / or without calls.
please elaborate
javalenc
HTH
java
if this helps, please rate
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