Jaime Valencia Sat, 05/17/2008 - 15:55
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the user is unable to take any new calls because he's busy on other active calls


HTH


javalenc


if this helps, please rate

Rob Huffman Sun, 05/18/2008 - 09:30
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Hi Smallrain,


Just to add a note to the excellent info from Jaime;


Not Available


For a given distribution algorithm, choose a hunt option for Cisco Unified CallManager to use if a call is distributed to a member of a line group that is not available. The Not Available condition occurs when none of the phones that are associated with the DN in question are registered. Not Available also occurs when Extension Mobility is in use and the DN/user is not logged in.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_0_2/ccmcfg/b03lngrp.html#wp1053548


Hope this helps!

Rob

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