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IPCC Reports error

luai
Level 1
Level 1

‎05-18-2008 12:58 AM - edited ‎03-14-2019 02:14 AM

when I tried to generate some IPCC reports I got this error messege "There are no items available, because you are not authorized to view this data or the items have not been configured in the ICM and/or IPCC database.Contact your administrator to confirm your authorization and the ICM and/or IPCC configuration." I am using the administrator user for the system when I got this error, I am using version 7.1

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5 Replies 5

geoff
Level 10
Level 10

‎05-18-2008 08:57 AM

Use ICM Config to create a user. This will create the user in Active Directory, so make sure the password satisfies the complexity requirements of the domain. Check the WebView box.

Now look on the AD in "Users and Computers" and check under Cisco_root - facility - instance to see if your user is there. You can also fire up the DomainManager.exe in icm\bin and check the membership.

Regards,

Geoff

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luai
Level 1
Level 1
In response to geoff

‎05-18-2008 11:09 PM

I am still getting the same error

0 Helpful

david.macias
VIP
VIP
In response to luai

‎05-19-2008 03:38 AM

What reports are you trying to view? Do some of them work?

david

Blog
0 Helpful

luai
Level 1
Level 1
In response to david.macias

‎05-19-2008 03:56 AM

I am trying to see some reports under Service catogry report no 11 fro example, and yes I most of them works fine.

0 Helpful

david.macias
VIP
VIP
In response to luai

‎05-19-2008 04:11 AM

Are you actually using services? There are some reports that will not apply to your installation. Check out the WebView Template Refence Guide.

david

Blog
0 Helpful
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