Changing IPCC default prompt

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May 18th, 2008
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I have IPCC 4.0(5)

In IPCC get digit string step ;if time out without entering any digits system plays default prompt"are you still there".

How I can change it?

How I can increase the time out seconds?


Any Idea?

Thx..

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Siby Alexander Sun, 05/18/2008 - 19:02
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  • Cisco Employee,

You can play a custom wave file if you edit the Play Prompt step under the Timeout Branch, of the Get Digit String Step.


See page 171, of the below doc has a screenshot. Replace still_there.wav with your wave file.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_0/programming/script_devp/gs_with_scripts/crs401gs.pdf


Initial Timeout (in sec) property of the node sets the timeout for initial input.


See page 169 of the same doc.


Chawki Salhi Tue, 05/20/2008 - 07:09
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Those system prompts can be found under the IPCC installation folder. So if i remember:


c:/program files/wfavid/prompts/system/


Best regards,

Chawki

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