Solved: cant enter type for 7931

davieshuw · ‎05-19-2008

Ive got a 2801 with CCME, can't enter the phone type for my 7931 as its not in the list when I run the type ? command. Any ideas?

Sushil Kumar Katre · ‎05-20-2008

Hi,

You need to be running minimum CME 4.0(2) version to get the suppot for 7931G IP Phone.

You might be running CME 3.X release as of now.

Upgrade the CME to 4.0(2) at least.

-> Sushil

davieshuw · ‎05-19-2008

oh, and using the console cable, this has just popped up in reference to this phone:

IPPHONE-6-REG_ALARM: 14: Name=SEP002155041850 Load= SCCP31.8-3-3SR2S Last=CM-closed-TCP

mattcalderon · ‎05-19-2008

It looks as if your IOS/CME version does not support that phone type. An upgrade may be needed.

12.4(6)XE Cisco Unified CME 4.0(2)

The 7931 keyword was added.

12.4(4)XC4 Cisco Unified CME 4.0(3)

The 7931 keyword was added.

Sushil Kumar Katre · ‎05-20-2008

Hi,

You need to be running minimum CME 4.0(2) version to get the suppot for 7931G IP Phone.

You might be running CME 3.X release as of now.

Upgrade the CME to 4.0(2) at least.

-> Sushil

davieshuw · ‎05-20-2008

Thanks mate, currently enquiring of the supplier why ive been shipped an old box.

Cheers

paolo bevilacqua · ‎05-20-2008

The box is not old, but the IOS can be. You can easily upgrade it having CCO customer-level access.