CM4.2(3) - Firmware 7975G

Unanswered Question
May 19th, 2008
User Badges:

Hi!


I've run cmterm-7975-sccp.8-3-5.exe on a CM4.2(3). It seems to go OK. Still I can't configure a 7975G phone; the firmware does not appear as an option. I've already reset the CM server with no result.

What could the problem be?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Jaime Valencia Mon, 05/19/2008 - 06:48
User Badges:
  • Cisco Employee,
  • Hall of Fame,

    2011

just running the firmware is not enough to get support for a phone model


see you meet the minimum requirements on this link:


Cisco Unified IP Phone 7975G, 7965G, 7945G Release Notes for Firmware Release 8.3(2) (SCCP and SIP)

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7975g/firmware/8_3_2/english/release/notes/75832.html


HTH


javalenc


if this helps, please rate

abartolomeu Mon, 05/19/2008 - 07:26
User Badges:

Hi!


Thanks for the tip. They recommend the installation of 4.2(3)SR2 - ciscocm.4-2-3-DevPack-30. Do you know how long this can take?


Thanks,

Ana




Jaime Valencia Mon, 05/19/2008 - 07:30
User Badges:
  • Cisco Employee,
  • Hall of Fame,

    2011

i really cannot tell, it's always HW dependant and also at what time you're doing it and the CPU load from the server.


i'd do this after hours and would ask for a couple of hours to complete the whole process, if you have several servers since it needs to be installed on all servers it will take longer so probably a maintenance window would be a good idea


HTH


javalenc


if this helps, please rate

abartolomeu Mon, 05/19/2008 - 11:53
User Badges:

Hi!


I'm having the following problem now, after running the service pack:

When I try to configure on the CM a new IP phone it always gives me the following message: "Cisco Discovery Protocol (CDP); Switch Port: Warning! CDP should only be disabled...". And I have CDP enabled on the menu for both switch and PC ports. I click OK and then an error window opens : “https://xxxxx/CCMAdmin/_RemoteScripts/rs_phone.asp?... “ I cannot insert new devices no matter what if it is a 7941G or a 7975G.

Can you help?


Thanks,

Ana

Jaime Valencia Mon, 05/19/2008 - 11:55
User Badges:
  • Cisco Employee,
  • Hall of Fame,

    2011

i believe that is a bug, you need to install the latest SR and devpack to fix it


HTH


javalenc


if this helps, please rate

Rob Huffman Mon, 05/19/2008 - 12:07
User Badges:
  • Super Blue, 32500 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi Ana,


4.2(3)SR3 is probably the way to go. Here is a workaround for the time being :)


CM 4.2.3

After applying ES26


update , modification on any Third generation IP Phones , 7941/7961/7970 , From CCM Administration page after updating 4.2.3 ES26 pops up Error message


"Cisco Discovery protocol CDP : switch Port: Warning! CDP should only be disabled on the Network Port if the phone is connected to non-switch.

For further details , consult the call Manager Administration guide.

Note If you clicked update just prior to receiving this message, the update operation did not occur.PLease click ok and then click update again to save your changes."


Click OK


Second time message comes again with same description including VT Advantage .


click OK



The update does take effect though.


Conditions:


Applied ES26 on Call Manager 4.2.3 . Issue started after applying ES26


Workaround:


None


Further Problem Description:


All IP Phones are connected to Cisco Switches and have CDP enabled .

It does not matter If the third generation IP Phone is registered or not registered with call Manager.Message pops up on both the cases for all third generation IP Phones.


7940,7960 Phones do not have this problem.


Hope this helps,

Rob


abartolomeu Mon, 05/19/2008 - 13:27
User Badges:

Now I have ciscocm.4-2-3-DevPack-46.

I will run 4.2(3)SR3 to try to solve this issue.


Thanks,

Ana

Actions

This Discussion