7931 - no dialtone

Unanswered Question
May 19th, 2008

Hi. My 7941 connected to my new 2801 ccme system has a dialtone.

When I pick up the handset on the 7931 there is no dialtone.

When I call the 7931 from the 7941 I get a 'busy' message.

Any ideas?

I have this problem too.
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davieshuw Mon, 05/19/2008 - 08:41

ephone-1 Mac:0021.5504.1850 TCP socket:[3] activeLine:0 REGISTERED in SCCP ver 5

mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:9

IP:192.168.16.20 53046 Unknown 348 keepalive 4 max_line 0

ephone-2 Mac:001E.4AF1.DD57 TCP socket:[2] activeLine:0 REGISTERED in SCCP ver 5

mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:8

IP:192.168.16.18 52316 7941 keepalive 139 max_line 2

button 1: dn 2 number 511 CH1 IDLE CH2 IDLE

Ephone 1 is the one having the issue, ephone 2 is my working 7941

davieshuw Mon, 05/19/2008 - 08:44

Incidentally there is no 'type' defined for my 7931, as 7931 isnt in my 'type' list

Kenneth Mohammed Mon, 05/19/2008 - 08:45

I dont see any DN assignment to the 7931...can you post the actual ephone configuration. It also looks like the cme is not recognizing the phone as a 7931.

davieshuw Mon, 05/19/2008 - 08:51

fresh out of the config..

ephone-dn 1 dual-line

number 510

label 510

name 510

!

!

ephone-dn 2 dual-line

number 511

label 511

description Nick

!

!

ephone-dn 3 dual-line

number 513

label Huw

name Huw

!

!

ephone 1

mac-address 0021.5504.1850

button 1:1

!

!

!

ephone 2

mac-address 001E.4AF1.DD57

type 7941

button 1:2

!

!

!

ephone 3

mac-address 001B.D40B.DB53

type 7941

button 1:3

Yes there's no 'type' declared for it as I only have these options when I try to define a type for it:

7902 Cisco IP Phone 7902

7905 Cisco IP Phone 7905

7910 Cisco IP Phone 7910

7911 Cisco IP Phone 7911

7912 Cisco IP Phone 7912

7920 Cisco IP Phone 7920

7935 Cisco IP Conference Station 7935

7936 Cisco IP Phone 7936

7940 Cisco IP Phone 7940

7941 Cisco IP Phone 7941

7941GE Cisco IP Phone 7941GE

7960 Cisco IP Phone 7960

7961 Cisco IP Phone 7961

7961GE Cisco IP Phone 7961GE

7970 Cisco IP Phone 7970

7971 Cisco IP Phone 7971

CIPC Cisco IP Phone CIPC

anl SCCP Gateway (AN)

ata ATA phone emulation for analog phone

bri SCCP Gateway (BR)

vgc-phone vg248 phone emulation for analog phone

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