05-19-2008 08:32 AM - edited 03-15-2019 10:44 AM
Hi. My 7941 connected to my new 2801 ccme system has a dialtone.
When I pick up the handset on the 7931 there is no dialtone.
When I call the 7931 from the 7941 I get a 'busy' message.
Any ideas?
05-19-2008 08:38 AM
Is the 7931 registered with the cme?
05-19-2008 08:41 AM
ephone-1 Mac:0021.5504.1850 TCP socket:[3] activeLine:0 REGISTERED in SCCP ver 5
mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:9
IP:192.168.16.20 53046 Unknown 348 keepalive 4 max_line 0
ephone-2 Mac:001E.4AF1.DD57 TCP socket:[2] activeLine:0 REGISTERED in SCCP ver 5
mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:8
IP:192.168.16.18 52316 7941 keepalive 139 max_line 2
button 1: dn 2 number 511 CH1 IDLE CH2 IDLE
Ephone 1 is the one having the issue, ephone 2 is my working 7941
05-19-2008 08:44 AM
Incidentally there is no 'type' defined for my 7931, as 7931 isnt in my 'type' list
05-19-2008 08:45 AM
I dont see any DN assignment to the 7931...can you post the actual ephone configuration. It also looks like the cme is not recognizing the phone as a 7931.
05-19-2008 08:51 AM
fresh out of the config..
ephone-dn 1 dual-line
number 510
label 510
name 510
!
!
ephone-dn 2 dual-line
number 511
label 511
description Nick
!
!
ephone-dn 3 dual-line
number 513
label Huw
name Huw
!
!
ephone 1
mac-address 0021.5504.1850
button 1:1
!
!
!
ephone 2
mac-address 001E.4AF1.DD57
type 7941
button 1:2
!
!
!
ephone 3
mac-address 001B.D40B.DB53
type 7941
button 1:3
Yes there's no 'type' declared for it as I only have these options when I try to define a type for it:
7902 Cisco IP Phone 7902
7905 Cisco IP Phone 7905
7910 Cisco IP Phone 7910
7911 Cisco IP Phone 7911
7912 Cisco IP Phone 7912
7920 Cisco IP Phone 7920
7935 Cisco IP Conference Station 7935
7936 Cisco IP Phone 7936
7940 Cisco IP Phone 7940
7941 Cisco IP Phone 7941
7941GE Cisco IP Phone 7941GE
7960 Cisco IP Phone 7960
7961 Cisco IP Phone 7961
7961GE Cisco IP Phone 7961GE
7970 Cisco IP Phone 7970
7971 Cisco IP Phone 7971
CIPC Cisco IP Phone CIPC
anl SCCP Gateway (AN)
ata ATA phone emulation for analog phone
bri SCCP Gateway (BR)
vgc-phone vg248 phone emulation for analog phone
05-19-2008 09:00 AM
Its possible that your IOS version, as well as your CME version, doesnt support 7931 phones.
From this link:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_l1ht.html
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