we have installed an UCCX 6 with one NIC enabled. Now we are trying to enable voice monitoring and recording on the second NIC. Do we need to reinstall the software, or is there another way? Once we enable the second NIC, CAD applications cannot connect to the server anylonger.
For CAD recording, voice traffic from ip phones (agents) and voice gateways (callers) has to reach recording port (SPAN destination) with unaltered mac address for all parties.
CAD can recognize only original
MACs that are reported to Call Manager.
The fact that RTP stream is reaching SPAN destination port does not prove anything at all. If the VGs
are on vlan1 and IP Phones and CAD server, vlan1 traffic will be routed
to vlan3 and will have, from CAD recorder perspective, uknown source mac
address. They have to monitor voice vlan ingress + VG ports ingress in
order to preserve original MACs, and to avoid duplicate packets. It's
all explained here:
You have working samples there and could use those ones, you would need the same VLAN only in the event that your switch could not forward SPAN traffic, see the doc for all details.