05-19-2008 11:16 AM - edited 03-14-2019 02:14 AM
Hi,
we have installed an UCCX 6 with one NIC enabled. Now we are trying to enable voice monitoring and recording on the second NIC. Do we need to reinstall the software, or is there another way? Once we enable the second NIC, CAD applications cannot connect to the server anylonger.
Solved! Go to Solution.
05-20-2008 06:15 AM
For CAD recording, voice traffic from ip phones (agents) and voice gateways (callers) has to reach recording port (SPAN destination) with unaltered mac address for all parties.
CAD can recognize only original
MACs that are reported to Call Manager.
The fact that RTP stream is reaching SPAN destination port does not prove anything at all. If the VGs
are on vlan1 and IP Phones and CAD server, vlan1 traffic will be routed
to vlan3 and will have, from CAD recorder perspective, uknown source mac
address. They have to monitor voice vlan ingress + VG ports ingress in
order to preserve original MACs, and to avoid duplicate packets. It's
all explained here:
http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a008010e6ba.shtml
You have working samples there and could use those ones, you would need the same VLAN only in the event that your switch could not forward SPAN traffic, see the doc for all details.
Regards,
Riccardo
05-19-2008 11:42 PM
Hi,
you should have followed the install steps at page 207 of this doc
Since you installed it you might need to modify the registry info for the newly added NIC card.
Not sure for IPCCX 6.0, but here are the entries documented for the registry:
Voice-Over IP Monitor Server
HKEY_LOCAL_MACHINE\SOFTWARE\Spanlink\FastCall VoIP Monitor Server\
Setup
Sound Buffers
DWORD
Number of sound card buffers.
Default = 30; minimum is 3. If the monitor sound quality is choppy, stuttering, or like a
motorboat you may be able to make it sound better by adjusting this value higher.
Setting the value higher increases the sound lag, and may cause a slight stutter at
the beginning of a monitorsession.
To Agent Port
DWORD
IP port for RTP stream being sent to Agent IP Phone.
Default value = 59010. The port must be an even number.The next port is reserved for RTCP stream.
Voice-Over IP Monitor Server registry entries
Config
App version
string
Current version of the software
Install directory
string
Base installation directory
Product name
string
Used to brand the product: affects server name, Windows application log entries
Version
string
Initial software version as set up in Install Shield.
Setup
IOR hostname
string
Hostname or IP address of the voice monitor server. Needed in multiple network card
systems to ensure the monitor server uses the IP address accessible to its clients in the
CORBA IOR.
Monitor device
string
Network adapter device on
The monitor device is the MAC address of the NIC.
Regards,
Riccardo
05-20-2008 04:09 AM
The thing is that i dont have the key HKEY_LOCAL_MACHINE\SOFTWARE\Spanlink\FastCall VoIP Monitor Server\ in registry. Should i reinstall?
05-20-2008 04:13 AM
Hi Mark,
check on the specific keys, in 6.0 they might have move to a Cisco folder, I do not have access to a 6.0 system myself to check.
You could surely reinstall checking the doc already provided on how to add a second NIC card.
Regards,
Riccardo
05-20-2008 05:44 AM
I tried the following:
from CD Administrator, i ran Setup and changed VoiP sniffer interface to the new NIC.
I can not find VoiP Monitor Server entry anywhere in register, however there is a VoiP Monitor service running, according to UCCX admin pages.
I configured local SPAN on a 2960 switch, which has all the phones and IPCC connected.
monitor session 2 source vlan 10
monitor session 2 destination interface Fa0/3
Fa0/3 is in vlan 109. Should it be in the same vlan as source vlan?
"sh interface" is showing line up, protocol down (monitoring)
05-20-2008 06:15 AM
For CAD recording, voice traffic from ip phones (agents) and voice gateways (callers) has to reach recording port (SPAN destination) with unaltered mac address for all parties.
CAD can recognize only original
MACs that are reported to Call Manager.
The fact that RTP stream is reaching SPAN destination port does not prove anything at all. If the VGs
are on vlan1 and IP Phones and CAD server, vlan1 traffic will be routed
to vlan3 and will have, from CAD recorder perspective, uknown source mac
address. They have to monitor voice vlan ingress + VG ports ingress in
order to preserve original MACs, and to avoid duplicate packets. It's
all explained here:
http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a008010e6ba.shtml
You have working samples there and could use those ones, you would need the same VLAN only in the event that your switch could not forward SPAN traffic, see the doc for all details.
Regards,
Riccardo
05-21-2008 01:08 AM
Thanks, I managed to solve most problems and recording now works. However, there are some softphones in the network on which we changed changed Device Name property and it doesnt match the MAC address of the computer. Phones are working fin, but could that be a problem for recording?
05-21-2008 01:19 AM
Nice to hear!:-)
The latest might indeed cause an issue, I would recommend holding the original MAC Address.
Please rate useful posts accordingly.
Regards,
Riccardo
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