Unanswered Question

hello everybody

I have CW lms 2.6, my problem is with the cisco view 6.1.5, it can't show the routers (2800,2600,3800,3600 series and ASA 5500,pix 515)and show the next error:



This error could be due to lack of access to the host, invalid SNMP credentials, or a busy device.


Please verify the access to the host, the SNMP credentials or try increasing timeout value through the preference options available on chassis view


I configurated snmp RW and I load the last device packages version and the same error appear.

I can see that in CS>Devices Update>RME>Device Map>the router's SysObjectID appear, but in CS>Devices Update>CV>Device Map>SysObjectID not appear.

Is this normal?

What can I do?

Other question, the problem above has connection when I use topology Services and try to show me the complete topology?


  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Joe Clarke Mon, 05/19/2008 - 20:58
User Badges:
  • Cisco Employee,
  • Hall of Fame,

    Founding Member

First, validate that you have correct SNMP credentials for these devices in DCR. You can test these credentials using RME's Device Credential Verification feature under RME > Devices > Device Management. Also, check the device configurations to make sure you are allowed to poll the device with SNMP from the CiscoWorks server.

Next, check to make sure you have the Rtr2800, Rtr2600, Rtr3800, Rtr3600, ASA, and Pix CiscoView packages loaded. What versions of each do you have?

The SNMP credential problem would definitely affect Campus Manager as well, but Campus Manager does not support the PIX and ASA devices.


This Discussion