CRS historical report unable to login using client

Unanswered Question
May 19th, 2008
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Dear all,

I've been trying to log in to the CRS historical report and i keep getting the error message " an error occurred while attempting to communicate with web server. check your user id and password and try again". The thing is that i have configured the user at the historical reporting> user management.

I am able to login to the CRS supervisor page using the same user ID. Any idea what am i missing here? I've followed the steps in the configuration guide. Thanks in advance.

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Did you change the authentication mode of the MSDE/SQL Database.

It should be Windows Authentication Mode and not Windows + SQL.

If you have a CCM v4.X try to mount the IPCC database with te enterprise manager on the CCM to verify the Authentication Mode.

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Hope it helps

Remy (France)

wboonshen Mon, 05/19/2008 - 22:40
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I don't think i've changed the authentication mode. How do i go about to changing that? anyway, i am using CM5.1.

richb1971 Wed, 05/28/2008 - 07:41
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Did you get this sorted? I'm having exact same problem on CCX5 and CUCM5.



wboonshen Wed, 07/09/2008 - 01:23
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Problem was resolved after i've reinstalled the IPCC. According to TAC, some of my files were corrupted and needed a fresh install.


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