ICM with Peripherals as Avaya ACD and Avaya IR
Each PG Node is Configured for ACD and IVR Separately.
1. The ICM Routed Call Reaches the Agent Desktop with all the necessary info in DN,ANI,CED.
2. Agent Intiates the Call Transfer by modifying the Call.Peripheralvariables values to the IVR using the Translation Route.
3. Call lands at the AVAYA IR without the CTI Data which includes the Call.Peripheralvariables values.
Now the Problem is, the IVR Application needs the CTI Data to next step of call flow.Without that, its failing the get the right Prompts.
Any Ideas or inputs to troubleshoot further.
Or If anybody has the detailed procedure for this, request you to help me.
Thanks in Advance,