Cannot choose option on Auto-attendant

noxkrugger · ‎05-20-2008

I have implemented the IP Phone on CUCM 5.0. When I call any call centre that implement auto-attendant/IVR/operator that instruct me to choose menu

e.g

For english , press 1

For french, press 2

When I choose 1 or 2 or else on the keypad, why the option is not entered? Is it DTMF problem?

Report Inappropriate Content · ‎05-26-2008

Coud you provide the details of the sript. Are you using a custom script. If youa re facing some issues with the custom script you can contact the developer support at cisco.com

http://www.cisco.com/en/US/products/svcs/ps3034/ps5408/ps5418/serv_home.html

paolo bevilacqua · ‎05-26-2008

Hi, are you using h.323 or mgcp to the CM ?

noxkrugger · ‎05-27-2008

Hi ,

I'm using SIP from my end device to the CCM.

paolo bevilacqua · ‎05-27-2008

Check that both on CCM and the device you have configured a compatible DTMF relay method.

noxkrugger · ‎05-27-2008

What dtmf you recommended? BTW, how to set any dtmf at CCM?

paolo bevilacqua · ‎05-27-2008

Look, if you're using a SIP trunk ot ITSP, often none works and you have to send tones in-band.

Sorry I'm not expert at configuring the CCM, so hopefully somebody else can help you.