cme 4.3 ephone hunting

Unanswered Question
Paolo Bevilacqua Tue, 05/20/2008 - 10:07

Is the back and forth thing that is not easily done. Can you explain what problem are you trying to solve.

Paolo Bevilacqua Tue, 05/20/2008 - 10:20

There is more than one way.

One, configure a small ephone-hunt sequential group. To the world, boss's number is pilot. Boss also had a direct number that can be given to a few. If/when admin is absent, she can logout and calls will go directly to boss.

Another one, perhaps simpler. Again there is a "public" number and a "private one". The first, is on a button of the secretary with CFNA to "private" one. The latter is only on boss's phone. Note for this you may want to configure "public" number as silent ring on the first button on boss phone, so you're guaranteed the calls go out using that number, not the private one.

Hope this helps, please rate post if it does!

Paolo Bevilacqua Tue, 05/20/2008 - 12:11

Why? Once configured properly is perfectly transparent to users.

ephone-dn 36 dual-line

number 1436

name Ass.t

ephone-dn 44 dual-line

number 1444

name Boss

call-forward noan 1445 timeout 15

ephone-dn 45 dual-line

number 1445

name Boss - private

ephone xx <- admin phone

button 1:36 2:44

ephone yy <- boss phone

button 1c44,45

That's it. You're lucky as you have already cme 4.3 that eliminate certain drawback of shared lines.

Advice, most of the time it's useless to discuss details of how something works with customers, the best you can do is understand what they want, implement and have them try.

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