05-20-2008 03:18 PM - edited 03-14-2019 02:15 AM
Hi, do anyone can help me attaching some links where i can learn more about the reports that the IPCC creates.
I need this information because i want to understand the values for each column and parameter of the report.
Thanks in advanced,
Pepe
05-22-2008 09:23 PM
Hi Pepe,
You can find in Cisco's website a pdf document titled "Cisco CRS Historical Reports User Guide" for the IPCC version you are using.
The link for version 5 is http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/user/hr/crs501hr.pdf
HTH
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