We have CCM 5.1.3 and Unity 4.0
Is there a way i can call my deskphone from outside, then direct me to a prompt for an outside number? Or equivalent to that so a caller can make calls and the charge is on the business site.
or use Unity for caller input of a mobile number?
Our business has struck a cheap deal with our PSTN provider on call rates for our business. Including free calls to landlines and to some mobiles.
To take advantage of this my boss has asked (for the safest way) to be able to call from outside and then make a call to any outside number.
i know this is very dangerous to do, but i beleive we can control this by monitoring CDR's closely to minimise abuse.
Help much appreciated.
Cisco Unified Mobility is the solution for you. You are looking for DISA/DOSA equivalent feature.
Look for Mobile Voice Access and Enterprise Feature Access with two-stage dialing.
The above mentioned features provides the mechanism to have users authenticated before they can make an outgoing call, preventing illegal access.