I started working with CallManager 4.1 about two weeks ago, so I'm learning the ropes (newbie talk here).
I took on the following case left by my predecessor:
I have a group of managers and a group of secretaries (who are using a Cisco 7960/7914) who are sharing their lines. When a manager gets a call the secretaries can see which manager is being called; the light comes on behind the managers name on the 7914. After three rings the call is transferred to the secretaries according to a hunt group.
That al works fine.
The problem is that when the managers get a call, one the secretaries' phone rings as well, while at the other two phones only the light blinks behind the managers name. When the managers have a busy day, you can image how annoying this can be.
I am trying to fix this problem; I took a look at the configuration of all three secretaries' phones, but did not see any difference.
Could it be that there is a manual setting on the 7960 which makes the phone ring or is it something that I need to check in the callmanager?
Thanks in advance,