CM4.2(3) - Call Forward and Pickup Settings

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May 21st, 2008
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Hi!


When a call is not answered or finds the line busy it is forwarded to the phone's user mail box. I want to keep this behavior but I also need to have the pickup feature working. How can I achieve this?


Ana

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Jaime Valencia Wed, 05/21/2008 - 08:07
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if you mean CFA + pickup there is no way around this, if you mean CFB or CFNA + pickup just have someone pick the call before it goes to VM.


follow the pickup group configuration guide for your CUCM release


HTH


javalenc


if this helps, please rate

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