05-21-2008 11:09 AM - last edited on 03-25-2019 09:27 PM by ciscomoderator
I have a SRST location that is attached to CCM 6. When the admin (who shares a line apperance)attempts to transfer a caller to her boss she states it goes to vm instead of ringing. I ask if it was something that has been happening for a long time or is this a recent issue she replied it was recent. I asked if the other phone had DND or imed divert activated. My question is if neither of these conditions exist what else could cause the transfer to go directly to VM?
05-21-2008 11:43 AM
What happens when you call the boss's number directly?
05-21-2008 11:46 AM
It rings thru.
05-21-2008 11:56 AM
what's the busy trigger on the boss's phone?
even if you have shared line the max # of calls and busy trigger can be different for each phone
HTH
javalenc
if this helps, please rate
05-21-2008 11:45 AM
Hi Phillip,
If she is answering on the Shared "boss" line does she transfer to a secondary DN? If she is answering on her own line maybe the Bosses line is on Call Forward All to VM?
Rob
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: