Solved: Call Redirect Step

alexander.teske · ‎05-21-2008

Hi,

we are using UCCX 5.0.2 with a CM6.1.1.

We want to transfer a call from the uccx to a voice mail system. We do this in a script with a redirect step. Now my question:

Is ist possible to send the ANI also to the voice mail system. At the moment the voice mail system only gets the number of the uccx system.

Thank you for your help!

kind regards

alex

Jonathan Schulenberg · ‎05-25-2008

The easiest way I am aware of dealing with this is to have a CTI Port in UCM that forwards all calls to Voice Mail. That way Unity sees the correct extension matching a subscriber mailbox.

View solution in original post

Jonathan Schulenberg · ‎05-25-2008

The easiest way I am aware of dealing with this is to have a CTI Port in UCM that forwards all calls to Voice Mail. That way Unity sees the correct extension matching a subscriber mailbox.

alexander.teske · ‎07-03-2008

Thank you, that solved the problem!