VPN Remote Client Unable to Ping network Devices

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May 22nd, 2008
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I have an ASA 5505 setup for VPN remote access. I have 3 users setup the same. Two users are able to get in and view devices on the network. The third user is able to connect to the router but cannot ping anything on the inside. Any ideas?

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Kevin,


Have you allocated enough IP address in the Pool?


Have you allowed "split-tunneling"? if so - the remote users network may be the same as the internal?


When that user is connected, can you connect to them?


Have you tried using that users credentials and tested remotely?


HTH.

hill.kevin Sat, 05/31/2008 - 20:26
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I have been able to log on with that users credentials. I have noticed that, even with my credentials, there are some locations that allow me to log on but not allow access to the internal network. Could it be restrictions from equipment at the remote locations?


Kevin

hill.kevin Mon, 06/02/2008 - 12:19
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Can you tell me what kinds of things they might be blocking that would cause this issue?


Kevin

jcarrillo6 Sun, 06/01/2008 - 06:28
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One possibility could be that the user has a multihomed nic. Make sure he only has one IP address on the cleint machine. if there are other IP addresses on a different network, the proxy addresses will not match.

hill.kevin Mon, 06/02/2008 - 12:22
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These are standard laptop computers. Can these be multihomed?


Kevin

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