CiscoWorks Net Config problem with device display

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May 22nd, 2008
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Am having problems with setting up new jobs in CiscoWorks's Net Config (under RME). After selecting the device category, I move on to select the devices.


I created a custom view of specific devices, and altough the group displays, wheni click on it, i dont get a device listing.


Also, when i click on "All devices" it shows me that "no entries found"


However, under Inventory > List devices, all the devices i require are listed as managed.


How do i correct this problem

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Joe Clarke Thu, 05/22/2008 - 07:30
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Is this server integrated with ACS?

marksenteza Thu, 05/22/2008 - 08:07
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No its not.


Its running on a plain Windows 2000 member server. Theres nothing else running on it.


We dont have ACS deployed on our network

Joe Clarke Thu, 05/22/2008 - 08:49
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Please post the output of the pdshow command, the exact version of RME, and a screenshot illustrating the problem.

Joe Clarke Fri, 05/23/2008 - 08:07
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Ah, RME 3.5. Try restarting DIServer and IcServer. There is a known bug where they can lock tables in the database preventing device lists from being displayed.


Note: RME 3.5 will become end of support at the end of June of this year. You should seriously consider upgrading to LMS 2.6 or 3.0.

marksenteza Fri, 05/23/2008 - 08:14
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Restarted both services, still no joy. I get the same result

Joe Clarke Fri, 05/23/2008 - 08:19
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Try restarting all of dmgtd. If that does not work, post the logs under NMSROOT\lib\jrun\jsm-cw2000\logs.

Joe Clarke Tue, 05/27/2008 - 08:12
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According to this, you have a problem with your RME database. You need to reinitialize your RME database, or restore it from a known good backup. The command to reinitialize is:


NMSROOT\bin\perl NMSROOT\bin\dbRestoreOrig.pl dsn=rme dmprefix=Essentials

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