CME Remove DND Status

Unanswered Question
May 22nd, 2008
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Does anyone know if it is possible change the dnd status of an ephone without using the actual phone and without reloading the whole system.

The reason I ask is we had a customer who asked us to change a hunt group list after hours. But a phone that was a memeber of the hunt group was left with DND on and we could not find a way of turning DND off on this phone through the phone system. CME will not let you change the member list if a member is logged out. In the end we reloaded.

Many Thanks


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Kenneth Mohammed Thu, 05/22/2008 - 12:26
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I have had this issue as well. Ive noticed that from time to time with CME, if a phone is in DND, it sometimes will not come out, even if I reset the phone. Usually I just delete the ephone and rebuild it, and this remedies the issue. However, I am not sure of the root cause of the issue, it could be a bug.


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