Does anyone know if it is possible change the dnd status of an ephone without using the actual phone and without reloading the whole system.
The reason I ask is we had a customer who asked us to change a hunt group list after hours. But a phone that was a memeber of the hunt group was left with DND on and we could not find a way of turning DND off on this phone through the phone system. CME will not let you change the member list if a member is logged out. In the end we reloaded.