callers transfered to operator after leaving VM

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May 22nd, 2008
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I am using CUE and noticed a peculiar thing. Once a caller is done leaving a voicemail he/she is prompted for options. Let's say a user marks the VM as urgent. After confirming the VM has been marked as urgent to the user is transfered to the operator!? Usually I would expect the system to say "Goodbye" or "Thank you" and hang up. What is causing this? Is the the default script?



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ivillegas Wed, 05/28/2008 - 09:17
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In CallManager or CallManager Express, a route-point or dial-peer would be configured with a number associated with CUE. The script would simply play a "Goodbye" prompt and terminate the call (Accept, Play Prompt, and Terminate steps). Cisco Unity Express defines a system voice mail operator where calls are redirected if a caller does not respond to voice mail menus, or does not hang up after leaving a voice mail for a subscriber. The voice mail "operator" is triggered when the following voice mail prompt is reached: "If you have a mailbox on the system please press # or you will be transferred to the operator." Refer the bug “CSCsa92835”.


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