Night service CME 4.X

Answered Question
May 23rd, 2008
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Hi,


I have configured night service, and also the code to toggle night services on and off. Basically I'm trying to test the night services, so I toggle the night service to on and a message appears on the phones that has been assigned to night service. When I call an extension that is a member of night services, only that one extension rings, I'm expecting all phones belonging to the night service to ring but they don't. Am I missing something? Can someone please clarify ?


Many thanks,


Craig.


Correct Answer by Rob Huffman about 9 years 1 week ago

Hi Craig,


I think you may need to designate more IP Phones with the night-service bell command;


When an ephone-dn is marked for night-service treatment using the night-service bell (ephone-dn) , incoming calls that ring during the night-service time period on that ephone-dn send an alert indication to all IP phones that are marked to receive night-service bell notification using the night-service bell (ephone) command. The alert notification is in the form of a splash ring (not associated with any of the individual lines on the IP phone) and a visible display of the ephone-dn extension number.


Examples


The following example designates the IP phone that is being configured as a phone that will receive night-service bell notification when ephone-dns marked for night service receive incoming calls during a night-service period:


Router(config)# ephone 4

Router(config-ephone)# night-service bell



From this good doc;


http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_n1ht.html#wp1017495


Hope this helps!

Rob

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Correct Answer
Rob Huffman Fri, 05/23/2008 - 07:17
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Hi Craig,


I think you may need to designate more IP Phones with the night-service bell command;


When an ephone-dn is marked for night-service treatment using the night-service bell (ephone-dn) , incoming calls that ring during the night-service time period on that ephone-dn send an alert indication to all IP phones that are marked to receive night-service bell notification using the night-service bell (ephone) command. The alert notification is in the form of a splash ring (not associated with any of the individual lines on the IP phone) and a visible display of the ephone-dn extension number.


Examples


The following example designates the IP phone that is being configured as a phone that will receive night-service bell notification when ephone-dns marked for night service receive incoming calls during a night-service period:


Router(config)# ephone 4

Router(config-ephone)# night-service bell



From this good doc;


http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_n1ht.html#wp1017495


Hope this helps!

Rob

craig.corbett Fri, 05/23/2008 - 07:33
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Thanks Rob!


It seems I had marked the ephone-dn's for night service, but had not marked any ephone to receive bell notification.


Thanks again,


Craig.


Rob Huffman Fri, 05/23/2008 - 07:43
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    2017 IP Telephony, Unified Communications

Hey Craig,


You are most welcome my friend! It's very easy to overlook that second part of the config :)


Take care and thanks!

Rob

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