Night service CME 4.X

Answered Question
May 23rd, 2008

Hi,

I have configured night service, and also the code to toggle night services on and off. Basically I'm trying to test the night services, so I toggle the night service to on and a message appears on the phones that has been assigned to night service. When I call an extension that is a member of night services, only that one extension rings, I'm expecting all phones belonging to the night service to ring but they don't. Am I missing something? Can someone please clarify ?

Many thanks,

Craig.

I have this problem too.
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Correct Answer by rob.huffman about 8 years 6 months ago

Hi Craig,

I think you may need to designate more IP Phones with the night-service bell command;

When an ephone-dn is marked for night-service treatment using the night-service bell (ephone-dn) , incoming calls that ring during the night-service time period on that ephone-dn send an alert indication to all IP phones that are marked to receive night-service bell notification using the night-service bell (ephone) command. The alert notification is in the form of a splash ring (not associated with any of the individual lines on the IP phone) and a visible display of the ephone-dn extension number.

Examples

The following example designates the IP phone that is being configured as a phone that will receive night-service bell notification when ephone-dns marked for night service receive incoming calls during a night-service period:

Router(config)# ephone 4

Router(config-ephone)# night-service bell

From this good doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_n1ht.html#wp1017495

Hope this helps!

Rob

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Correct Answer
rob.huffman Fri, 05/23/2008 - 07:17

Hi Craig,

I think you may need to designate more IP Phones with the night-service bell command;

When an ephone-dn is marked for night-service treatment using the night-service bell (ephone-dn) , incoming calls that ring during the night-service time period on that ephone-dn send an alert indication to all IP phones that are marked to receive night-service bell notification using the night-service bell (ephone) command. The alert notification is in the form of a splash ring (not associated with any of the individual lines on the IP phone) and a visible display of the ephone-dn extension number.

Examples

The following example designates the IP phone that is being configured as a phone that will receive night-service bell notification when ephone-dns marked for night service receive incoming calls during a night-service period:

Router(config)# ephone 4

Router(config-ephone)# night-service bell

From this good doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_n1ht.html#wp1017495

Hope this helps!

Rob

craig.corbett Fri, 05/23/2008 - 07:33

Thanks Rob!

It seems I had marked the ephone-dn's for night service, but had not marked any ephone to receive bell notification.

Thanks again,

Craig.

rob.huffman Fri, 05/23/2008 - 07:43

Hey Craig,

You are most welcome my friend! It's very easy to overlook that second part of the config :)

Take care and thanks!

Rob

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