html starting a call

Unanswered Question
May 23rd, 2008
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Hi !

have you tryied to make a HTML page send a "click to talk" then an IPCC agent start a call to the client automatically ?

where can I findo information about how to do that ?

I'd like to have an example..



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Overall Rating: 5 (1 ratings)
jbayuka Thu, 05/29/2008 - 10:35
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I think you have to download an applet to end users PC. The Click-to-Talk (CTT) user interface provides for branded company identification. In addition, a keypad interface is provided to allow interaction with ACDs and other interactive voice response systems.

andrei.goncalves Thu, 05/29/2008 - 10:55
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Thanks for the information.

But I was looking for some example... an html example.. and an .aef script..



adignan Sun, 06/01/2008 - 15:34
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There is a sample .aef and html script for click to call in the CCX 5.0 Script Repository:

The scripts are:



adignan - CDW

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