html starting a call

andrei.goncalves · ‎05-23-2008

Hi !

have you tryied to make a HTML page send a "click to talk" then an IPCC agent start a call to the client automatically ?

where can I findo information about how to do that ?

I'd like to have an example..

Thanks.

Andrei.

jbayuka · ‎05-29-2008

I think you have to download an applet to end users PC. The Click-to-Talk (CTT) user interface provides for branded company identification. In addition, a keypad interface is provided to allow interaction with ACDs and other interactive voice response systems.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_0/srnd/crs4.0srnd.pdf

andrei.goncalves · ‎05-29-2008

Thanks for the information.

But I was looking for some example... an html example.. and an .aef script..

Thanks.

Andrei.

adignan · ‎06-01-2008

There is a sample .aef and html script for click to call in the CCX 5.0 Script Repository:

http://tools.cisco.com/search/display?url=http%3A%2F%2Fwww.cisco.com%2Fen%2FUS%2Fprod%2Fcollateral%2Fvoicesw%2Fcustcosw%2Fps5693%2Fps1846%2Fproduct_implementation_design_guide0900aecd80662ce9.zip&pos=1&strqueryid=1&websessionid=fxeDf7qSBf53U1GdnYe_71...

The scripts are:

webcallback.aef

webcallbackQueuing.aef

adignan - CDW

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