05-23-2008 06:02 AM - edited 03-14-2019 02:16 AM
Hi !
have you tryied to make a HTML page send a "click to talk" then an IPCC agent start a call to the client automatically ?
where can I findo information about how to do that ?
I'd like to have an example..
Thanks.
Andrei.
05-29-2008 10:35 AM
I think you have to download an applet to end users PC. The Click-to-Talk (CTT) user interface provides for branded company identification. In addition, a keypad interface is provided to allow interaction with ACDs and other interactive voice response systems.
05-29-2008 10:55 AM
Thanks for the information.
But I was looking for some example... an html example.. and an .aef script..
Thanks.
Andrei.
06-01-2008 03:34 PM
There is a sample .aef and html script for click to call in the CCX 5.0 Script Repository:
The scripts are:
webcallback.aef
webcallbackQueuing.aef
adignan - CDW
Please rate helpful posts.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: