Solved: Ring second incoming call

a.crippa · ‎05-23-2008

Hi to all,

I have this problem:

I installed a UC520 (IOS 12.4(11)XW6) with six 7960 phones.

On 3 of this phone I configured a DN with overlay for incoming call.

At the first incoming call on the BRI the 3 phone ring normaly, but at the second incoming call the phones don't ring but swhow only the call on displays.

This do not occur if the first call is outgoing.

Why, how can I resolv it?

here the configuration of one of this phones:

ephone-dn 2 dual-line

number 90 secondary 31999999

pickup-group 234

label Linea 1

description Linea 1

name Linea 1

call-forward noan 999 timeout 180

no huntstop

hold-alert 30 originator

night-service bell

!

ephone-dn 3 dual-line

number 91 secondary 31999999

pickup-group 234

label Linea 2

description Linea 2

name Linea 2

call-forward noan 999 timeout 180

no huntstop

hold-alert 30 originator

night-service bell

!

ephone-dn 15 dual-line

number 206 no-reg primary

pickup-group 234

label Nadia - 206

description USER6 - 206

name Nadia - 206

call-forward busy 999

call-forward noan 999 timeout 60

no huntstop

!

ephone 7

device-security-mode none

mac-address 0007.0E57.0CF0

after-hour exempt

username "user1" password user1

paging-dn 1

type 7960

button 1f15 2o2,3 3m10 4m11

button 5m12 6m13

night-service bell

Thank you very much

Augusto.

paolo bevilacqua · ‎05-23-2008

Like that it's a bit confusing. As you know there is not really a linea 1 and 2 on ISDN BRI, it's the same number supporting two calls.

Something like that would be easier to understand:

ephone-dn 2 dual-line

label Esterna

number 31999999

call-forward busy 90

huntstop channel

ephone-dn 3 dual-line

number 90

ephone 7

button 2c2,3

Note "c" separator instead of "o", that will give you call waiting on overlay.

View solution in original post

paolo bevilacqua · ‎05-23-2008

Augusto, when a shared line is active on a phone, subsequent calls on the same line will be given only to the phone that has the first call active. The I see that you seconda is on both DN 2 and 3, watch out because that deos NOT make DN 2 and 3 to ring at same time, it makes them ring alternatively.

To avoid that, you have two choices, one is for the shared/overlay DN set cfb to another DN, and huntstop channel. This second DN is also in overlay on all the phones.

Or you can try a tcl/ivr service that I wrote to ring multiple phone simultaneously:

http://pbevila.fastmail.fm/public/bcast.tcl

a.crippa · ‎05-23-2008

OK, problably is enought first solution, so if I understand is something like this:

ephone-dn 2 dual-line

number 90 secondary 31999999

label Linea 1

description Linea 1

name Linea 1

call-forward busy 91

call-forward noan 999 timeout 180

huntstop channel

!

ephone-dn 3 dual-line

number 91 secondary 31999999

label Linea 2

description Linea 2

name Linea 2

call-forward busy 90

call-forward noan 999 timeout 180

huntstop channel

!

ephone 7

button 1f15 2o2,3 3m10 4m11...

Thank a lot.

Augusto.

paolo bevilacqua · ‎05-23-2008

Like that it's a bit confusing. As you know there is not really a linea 1 and 2 on ISDN BRI, it's the same number supporting two calls.

Something like that would be easier to understand:

ephone-dn 2 dual-line

label Esterna

number 31999999

call-forward busy 90

huntstop channel

ephone-dn 3 dual-line

number 90

ephone 7

button 2c2,3

Note "c" separator instead of "o", that will give you call waiting on overlay.