Idivert with Nortel CallPilot

Unanswered Question
May 23rd, 2008

I have a Nortel CS1000 and a CUCM 6.1 tied together with PRI QSIG.

Right now, everything is working including caller id, and the voicemail pilot. When a

user hits the voicemail button on the phone, it will go into the correct mailbox.

The problem is that when the idivert button is used, CUCM is not sending the directory

number to the Nortel CallPilot, so it is ending up in the general box.

Here is the q931 debug. Cisco phone 4447 called 4446, where 4446 idiverted. The Nortel

CallPilot is 3002:

TEL-3845#

*May 23 15:29:45.361: ISDN Se0/0/0:23 Q931: TX -> SETUP pd = 8 callref = 0x00D8

Sending Complete

Bearer Capability i = 0x8090A2

Standard = CCITT

Transfer Capability = Speech

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA98397

Exclusive, Channel 23

Facility i = 0x9FAA06800100820100A114020100020100800C546573742050686F6E652032

Calling Party Number i = 0x4981, '4447'

Plan:Private, Type:Subscriber(local)

Called Party Number i = 0xC9, '3002'

Plan:Private, Type:Subscriber(local)

*May 23 15:29:45.437: ISDN Se0/0/0:23 Q931: RX <- CALL_PROC pd = 8 callref = 0x80D8

Channel ID i = 0xA98397

Exclusive, Channel 23

*May 23 15:29:45.445: ISDN Se0/0/0:23 Q931: RX <- ALERTING pd = 8 callref = 0x80D8

*May 23 15:29:45.937: ISDN Se0/0/0:23 Q931: RX <- CONNECT pd = 8 callref = 0x80D8

Connected Number i = 'i', 0x80, '3002'

*May 23 15:29:45.941: ISDN Se0/0/0:23 Q931: TX -> CONNECT_ACK pd = 8 callref = 0x00D8

TEL-3845#

Thanks for your help,

Jeff

I have this problem too.
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thisisshanky Fri, 05/23/2008 - 07:49

Jeff,

idivert is a skinny implementation. I dont think that d get translated and sent across ISDN..

jeff.heckart Tue, 05/27/2008 - 05:16

As it turns out, in CCM 5.1 and greater, a service parameter to allow idivert over qsig exists, and is false by default.

I changed to true and it works as expected.

Thanks

jim-stewart Wed, 04/08/2009 - 08:40

i have been working on a cisco/nortel integration for a while. we have cucm 6.1.2 with a mgcp controlled 2811 with qsig pri to a nortel opt 61 running v5.5.

we are trying to give cisco ip phones a nortel callpilot vm.

when the call is initiated from the nortel side it works. q931 debug from when nortel set 1345 calls 2330 (which is cdp'd off nortel to cisco and that 2330 dn is assigned to a cisco phone with cfna to vm pilot to callpilot):

8 13:38:23.115: ISDN Se1/0/0:23 Q931: RX <- SETUP pd = 8 callref = 0x217A

Bearer Capability i = 0x8090A2

Standard = CCITT

Transfer Capability = Speech

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA9838F

Exclusive, Channel 15

Progress Ind i = 0x8183 - Origination address is non-ISDN

Calling Party Number i = 0x4980, '1345'

Plan:Private, Type:Subscriber(local)

Called Party Number i = 0xC9, '2330'

Plan:Private, Type:Subscriber(local)

Sending Complete

Apr 8 13:38:23.151: ISDN Se1/0/0:23 Q931: TX -> CALL_PROC pd = 8 callref = 0xA17A

Channel ID i = 0xA9838F

Exclusive, Channel 15

Apr 8 13:38:23.151: ISDN Se1/0/0:23 Q931: TX -> ALERTING pd = 8 callref = 0xA17A

Facility i = 0x9FAA06800100820100A114020101020101800C43616C6C50696C6F7420444E

Progress Ind i = 0x8088 - In-band info or appropriate now available

bcsofc2811#

bcsofc2811#

Apr 8 13:38:25.383: ISDN Se1/0/0:23 Q931: TX -> DISCONNECT pd = 8 callref = 0xA07A

Cause i = 0x8190 - Normal call clearing

Apr 8 13:38:25.411: ISDN Se1/0/0:23 Q931: RX <- RELEASE pd = 8 callref = 0x207A

Apr 8 13:38:25.447: ISDN Se1/0/0:23 Q931: TX -> RELEASE_COMP pd = 8 callref = 0xA07A

Apr 8 13:38:28.143: ISDN Se1/0/0:23 Q931: TX -> FACILITY pd = 8 callref = 0xA17A

Facility i = 0x9FAA06800100820100A165020200A1020113305C0A01038001033006800436373235020101400504038090A2A108A006800432333330820102A40BA0098004313334350A0103A608A006800432333330A70E800C43616C6C50696C6F7420444EA80E800C43616C6C50696C6F7420444E

Apr 8 13:38:28.207: ISDN Se1/0/0:23 Q931: RX <- FACILITY pd = 8 callref = 0x217A

Facility i = 0x9FAA06800100820100A20B020200A130050201130500

Apr 8 13:38:28.211: ISDN Se1/0/0:23

when initiated from the cisco side the call is always sent over the qsig pri like its a brand new call and we always get the default opening greeting on callpilot:

Sending Complete

Bearer Capability i = 0x8090A2

Standard = CCITT

Transfer Capability = Speech

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA98381

Exclusive, Channel 1

Calling Party Number i = 0x4981, '6674'

Plan:Private, Type:Subscriber(local)

Called Party Number i = 0xC9, '6725'

Plan:Private, Type:Subscriber(local)

Redirecting Number i = 0x000082, '2330'

Plan:Unknown, Type:Unknown

Apr 8 13:28:47.223: ISDN Se1/0/0:23 Q931: RX <- STATUS pd = 8 callref = 0x8008

Cause i = 0x81E3 - Information element not implemented

Call State i = 0x06

Apr 8 13:28:47.227: ISDN Se1/0/0:23 Q931: RX <- CALL_PROC pd = 8 callref = 0x8008

Channel ID i = 0xA98381

Exclusive, Channel 1

Apr 8 13:28:47.235: ISDN Se1/0/0:23 Q931: RX <- ALERTING pd = 8 callref = 0x8008

Apr 8 13:28:47.959: ISDN Se1/0/0:23 Q931: RX <- CONNECT pd = 8 callref = 0x8008

Connected Number i = 'i', 0x80, '6725'

Apr 8 13:28:47.967: ISDN Se1/0/0:23 Q931: TX -> CONNECT_ACK pd = 8 callref = 0x0008

Apr 8 13:28:51.255: ISDN Se1/0/0:23 Q931: TX -> DISCONNECT pd = 8 callref = 0x0008

Cause i = 0x8190 - Normal call clearing

i have had 2 tac cases - 1 is still open

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