Agents get logged out if they miss a call

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May 23rd, 2008
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I know in the past there is a setting that allows me to allow the Agents running CAD to always stay ready even if they miss a call. Can not remeber how to do that please refresh my memory.

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Chris Deren Fri, 05/23/2008 - 12:00
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What product is it? Express or Enterprise, what version?


Chris

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