Operation Manager not able to detect IP Phones

krishnamurthy.mh · ‎05-24-2008

Hi,

We are running UCM 5.1.3 cluster.

We running Operation Manager 2.0.1, but this is able to detect CallManagers but not IP Phones.

Please suggest me!!

Thanks & Regards,

Massimiliano Cavallo · ‎05-26-2008

Hi,

the list of IPphone is imported directly from cluster, what is the way that you added the cucm servers onto the cuom?

have you tried to insert directly the cluster'server IP address on "Device"/"Device Management"/"Add"..?

max

spaladug · ‎06-05-2008

CUOM discovers the phones by doing a snmpwalk on the CUCM. Please check the following.

Make sure the capability listed for the CUCM says "CiscoCallManager".

CUOM does a snmpwalk on the CUCM for the object ccmphonetable (.1.3.6.1.4.1.9.9.156.1.2.1). Check if that response is giving valid information on the phones. If the CUCM is not giving valid information on the phones then this is a CUCM bug and you should open a TAC case so we can look into it.

Also check if the object "ccmPhoneProductTypeIndex" is returning 0. If it is returning 0 then try restarting the snmp service on the CUCM. If it is still returning 0 after that then it is a bug on the CUCM as 0 means unknown phone model type which causes CUOM to not discover the phones. If this is the situation please open a TAC case so we can look into this.