I have a problema with Cisco Contact Center Express 5.0(2). This contact Center is integrated with Cisco Unified Communications Manager 6.1(2).
I add script from template icd.aef and i have 2 agent in status ready for CSQ.
the codec is G.711 in CCX and CUCM.
When I call a route point, all call go to CCX, but the 50% go in to queue and the rest reserve me the agent but not transfer. When CCX try to transfer the call in the debug received this error: "Contact id:120, Channel id:2; Reason: UNCAUGHT_EXCEPTION, too many transfer failures."