CCM ver 5.1.2 Backup (DRF) Issue with SFTP

t-alkhalidi · ‎05-26-2008

Hi Experts,

im facing issue with backup the call manager. it always stuck at coping the Tar to the Media Archive which is SFTP server. im using freeFTP as SFTP Server.i created also user account localy on the PC and also on the SFTP server with Admin and Write Permission on the backup folder but also with no luck. i tried more than SFTP server but all the same problem. the issue is transferring the file to the SFTP server see below some logs got from the SFTP Server. user name "cisco"

5-26-2008 11:48:16 IP 172.16.1.10 SFTP cisco connected

05-26-2008 11:48:16 IP 172.16.1.10 SFTP cisco is changing dir to / (D:\Work\backup\)

05-26-2008 11:48:16 IP 172.16.1.10 SFTP cisco is listing / (D:\Work\backup\)

05-26-2008 11:48:16 IP 172.16.1.10 SFTP cisco is listing / (D:\Work\backup\2008-05-26-11-36-06*.tar)

05-26-2008 11:48:16 IP 172.16.1.10 SFTP cisco disconnected

05-26-2008 11:48:16 IP 172.16.1.10 SFTP connection attempt

05-26-2008 11:48:17 IP 172.16.1.10 SFTP cisco access denied

05-26-2008 11:48:17 IP 172.16.1.10 SFTP cisco disconnected

05-26-2008 11:48:17 IP 172.16.1.10 SFTP connection attempt

05-26-2008 11:48:17 IP 172.16.1.10 SFTP cisco access denied

Rajesh Revuru · ‎05-26-2008

Did you try using another SFTP server product. I guess 3com has one which is good

t-alkhalidi · ‎05-27-2008

i already used 3 sftp server software. the problem reside in CCM

davidjani · ‎05-27-2008

If the server has been successfuly added as a backup device it suggests that there is no problem connecting to the server i.e. authentication. Thus, you may want to start looking at the transfer itself i.e. file location.

May sound ridiculous but have you tried changing the directory?

I had a few problems with backups on CUCM 6.x but found that especially the free sftp servers did not work until I used a "lower depth" path i.e C:\XXXX rather than C:\XXXX\YYYY\.

Also, where are you specifying the path for backup?

It is normally more reliable to specify the root within the SFTP server and have the path on the CUCM specified simply as '\'.