CME call statistics

gsidhu · ‎05-27-2008

Hi,

My client would like call statistics for a CME Hunt Group. I read the details on the following url, which explains how this can be set up:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html#wp1002907

It also mentions that 'These statistics can be sent to an application such as Microsoft Access or Microsoft Excel, so they can be merged into a chart or graph for easier reading.'

Could anybody give me some guidance on how to do this?

Any advice/ guidance will be much appreciated. Thanks.

Gurmakh

paolo bevilacqua · ‎05-27-2008

There is a zipfile with the macros to do that. If you have CCO accs, can be found in the CCME area "individual files".

Hope this helps, please rate post if it does!

gsidhu · ‎05-27-2008

Thanks for the quick reply,

I will try this out next week.

Regards

Gurmakh

gsidhu · ‎06-02-2008

Hi,

I've got a few questions:

1) Have you installed this product and did you come across any problems?

2) If there are issues (for example data is not displayed correctly in the spreadsheet) then who do I contact for support (Cisco or Sentinel?)