CCM 5.1, Unity 5.0 Build 5.0(1)
I have a need to do a simple route based on a schedule. I have created the schedule. What I would like to do is have someone push a number option from a menu, which attempts a transfer to this call handler which is set for call transfer to an extension. If that extension does not answer or is busy, then I would like the call to bounce back to that callhandler, or to another (with the extension) and have it play a greeting based on the schedule and take the message and deliver to my subscriber.
Everything is working BUT the transfer part. If I set it to transfer to a subscriber, the transer works. But if I attempt to transfer to the call handler, it goes right to the appropriate greeting.
Do I need to use a subscriber to achieve this? Or should I be able to do this entirely with call handlers?