CUOM Single Sign On fails with http 500 internal error

Unanswered Question
May 27th, 2008

I've intergrated Cisco Unified Operations Manager with my ACS, it had been working. I sign on with a ACS username, however after entering my username I now get http 500 error. How do I troubleshoot this?

HTTP Status 500 -

--------------------------------------------------------------------------------

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.NullPointerException

java.util.Hashtable.put(Hashtable.java:401)

com.cisco.nm.cmf.servlet.SSOUserContext.addRSSession(SSOUserContext.java:134)

com.cisco.nm.cmf.servlet.SSOLoginServlet.isReqAuthenticated(SSOLoginServlet.java:138)

com.cisco.nm.cmf.servlet.SSOLoginServlet.login(SSOLoginServlet.java:418)

com.cisco.nm.cmf.servlet.SSOLoginServlet.doPost(SSOLoginServlet.java:579)

com.cisco.nm.cmf.servlet.SSOLoginServlet.doGet(SSOLoginServlet.java:551)

javax.servlet.http.HttpServlet.service(HttpServlet.java:689)

javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

note The full stack trace of the root cause is available in the Apache Tomcat/5.5.17 logs.

I have this problem too.
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