We use Call Handlers to transfer external incoming calls to our various departments.. This all works very well..
I would like to be able to run reports in Unity to see how much traffic these handlers get over the day.. (ie number of times option 1 get pressed, etc ).
I have noticed that there is an option within Reports - System - Call Handler Traffic..
However, I have run this and it does not generate any stats, when I know that there has been activity over the day..
Has anyone managed to get this to work sucessfully ??
Thanks for any advice in advance.