Unanswered Question
May 27th, 2008
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What software to convert music file to .wav you use?

I am using 2 software and I convert the files to format moh cme. 8 hz. 16 bit and PCM. But in router, of MOH I listen noise just.


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Rob Huffman Tue, 05/27/2008 - 11:35
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Hi Peterson;


Average Data Rate 8.0 kb/second

Sample Rate 8.0 Khz

Audi Sample Size 8.0 Bit

Channels 1 (Mono)

Try Adobe Audition. Here is a link, it's very good :)

Cisco Unified Communications Manager Express System Administrator Guide

Configuring Music on Hold

Hope this helps!


ggivenemergeits Thu, 05/27/2010 - 10:47
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I have taken the time to document this and feel it woul be beneficial to others

please rate if you find this helpful

Download Audacity ( google it)

open audacity

Change Project to 8000hz (lower left hand corner)

Go to edit and then preferences

Change Uncompressed export format to “ AU (Sun/Next 8:bit ULAW)”

Load audio file

Select a space where someone is not speaking

Go to effect and noise removal

Click get noise profile

Close effect

Select all

Choose effect and noise removal

Click remove noise

Select all

Choose effect and then normalize

Click ok

Select all

Choose effect and then compressor

Change threshold to -42db

Change ration to 10:1

Uncheck normalize

Click ok

Click file

Choose export as au.

Save as “”

Upload file to router via tftp

specify the file in CME GUI


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