Unity transfer to toll free number

Unanswered Question
May 27th, 2008
User Badges:

currently have restriction tables modified and unity call handlers are able to transfer to intl and ld numbers. I cannot transfer to a toll free number. Thought it might be related to toll free screening, but dialing from IP phone works. thanks

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 4 (1 ratings)
Loading.
Jaime Valencia Tue, 05/27/2008 - 13:13
User Badges:
  • Cisco Employee,
  • Hall of Fame,

    2011

do the CSS from the ip phone is the same for the VM port?


HTH


javalenc


if this helps, please rate

balitewiczp Tue, 05/27/2008 - 13:24
User Badges:

No, the CSS is different for the vm ports and the phones. But the phones are in a partition which is in the vm CSS. And the vm pilots are in the CSS of the phones. Only problem is toll free, ld and intl work

Jaime Valencia Tue, 05/27/2008 - 13:30
User Badges:
  • Cisco Employee,
  • Hall of Fame,

    2011

VM ports CSS need to reach the route pattern for each kind of call you want to allow


HTH


javalenc


if this helps, please rate

balitewiczp Wed, 05/28/2008 - 13:40
User Badges:

Thought about that, but I can dial other ld numbers which are covered by the same 9.@ pattern. Maybe there's a nanp route filter for toll free.

Rob Huffman Thu, 05/29/2008 - 05:21
User Badges:
  • Super Blue, 32500 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi Pete,


Hope all is well! I have seen other people with this issue before. If this is just one particular Toll Free number you can create a new CTI-RP in CCM that is setup to Call Forward All to the Toll Free in question. Then change Unity to transfer to the new CTI-RP instead. This is a pretty transparent method :)


Hope this helps!

Rob

balitewiczp Thu, 05/29/2008 - 09:42
User Badges:

Interesting concept. I have unity dialing other external numbers, but maybe I have to do something different for toll free. I'll try doing what you suggest. Thanks

Actions

This Discussion